Privacy Policy

My Virtual Serenity (“we”, “our”, “us”) provides remote virtual assistant and business support services to clients in the United Kingdom and internationally. We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are registered with the Information Commissioner’s Office (ICO).

When you contact us through our website, by email or by phone, we may collect:

• Your name
• Your email address and phone number
• Your business name and website (if provided)
• The details of your enquiry or the support you are requesting
• Limited technical information such as your IP address, browser type and pages visited (collected through cookies — see our Cookie Policy)

We use the information you provide to:

• Respond to your enquiry and arrange a discovery call
• Provide and manage the services you have requested
• Send service-related communications and invoices
• Improve our website and the services we offer
• Meet our legal, accounting and regulatory obligations

We rely on your consent, the performance of a contract with you and our legitimate business interests as the lawful bases for processing your data.

Your information is stored securely using reputable, password- protected platforms with appropriate technical and organisational safeguards in place. Access to your data is restricted to My Virtual Serenity. We retain personal information only for as long as necessary to provide our services and to comply with our legal obligations.

We use a small number of trusted third-party providers to operate our business, which may include email and calendar providers, cloud storage, accounting software, website hosting and website analytics. These providers act as data processors and are bound by their own data protection commitments. We do not sell or rent your personal information to any third party.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict our processing of your information
• Withdraw consent at any time, where consent is the lawful basis
• Lodge a complaint with the Information Commissioner’s Office (ico.org.uk)

For any privacy or data protection enquiries, please contact:

alicia@myvirtualserenity.com